Troubleshooting scans and page discovery

The scanner cannot reach the website

• Confirm the website is publicly reachable.
• Check whether a firewall or anti-bot service is blocking automated access.
• Check whether CAPTCHA or browser challenges are being presented.
• Confirm DNS and TLS/HTTPS are working normally.
• For protected pages, verify the Secure Scan Access configuration.

Discovery found fewer pages than expected

• Confirm the missing page is linked from crawlable content.
• Check robots and anti-bot rules.
• Check whether navigation is generated dynamically.
• Add important URLs manually where necessary.
• Use authenticated scanning for pages that exist only after sign-in.

A page works in my browser but not in AAI

Your browser may already possess cookies, authentication state or trusted-device information that the scanner does not have. Anti-bot systems can also treat browser users and automated scanners differently.